SUBMIT A WARRANTY CLAIM
LOWA products are built for performance and durability. If a problem occurs due to a defect in materials or workmanship within one year of purchase, our warranty team is here to help.
Warranty Service - Frequently Asked Questions (FAQ)
The LOWA warranty covers any manufacturing defects for one year from the date of purchase.
- Ordinary wear and tear
- Damage caused by accidents, misuse, abuse, or abnormal use
- Improper care, maintenance, storage, or handling
- Alterations, modifications, or unauthorized repairs
- Fit, sizing, or comfort issues
- Products purchased from sellers who are not authorized LOWA retailers
- Damage caused by exposure to heat sources (campfires, radiators, vehicle trunks, etc.)
- Damage or deterioration caused by the use or application of oils, fats, greases, waxes, conditioners, or any other unapproved products. The use of any such products may void the warranty.
Once we receive your request, our team will complete a full assessment within 3–5 business days based on the information you provide and will offer options tailored to your submission. To help us process your request as quickly as possible, please ensure the Warranty Request is filled out thoroughly and accurately.
If the product was purchased directly from www.lowa.ca, we will gladly cover the shipping costs. However, if the purchase was made through another retailer, the customer will be responsible for the shipping fees to return the product to us.
On average, it takes our Warranty & Repairs team about 3-5 business days to assess your claim. Once the claim has been assessed, it can take us up to 2-3 to weeks to repair and send back your footwear.
We encourage you to complete the form nonetheless.
Sport Dinaco offers a paid repair service for LOWA footwear no longer covered under warranty.
We can perform repairs such as:
- Eyelet replacement
- Stitching repairs
- Heel Cap repair
- Sole replacement
- Rubber Rand repairs and minor outsole work
- Other component repairs when possible
We also offer repair solutions for hydrolysis, which is the natural breakdown of polyurethane (PU) midsoles over time due to moisture and environmental exposure. Hydrolysis is not a manufacturing defect, but in many cases we can provide paid repair or reconstruction options to extend the useful life of your footwear.
For repair inquiries, contact: support@sportdinaco.com
Please email our Warranty Team at: support@sportdinaco.com