Payment terms
PayPal, Visa and Mastercard
Shipping
Orders will be shipped in the next business day following the processing of the payment. We do not ship to P.O. Boxes.
Shipping charges will be displayed in the shopping cart. Shipping will be free of charge if cart total before taxes is $75.00 or more.
Returns
We will refund a product purchased from our B2C site if the item is returned new and unused in the original packaging within 30 days from the date of purchase, including all tags and instruction booklets.
Sport Dinaco reserves the right to apply a $15 restocking fee for any item returned without the original packaging or if the packaging is damaged.
A return authorization number must be obtained by calling our customer service department toll free at 1-800-567-9503 (Monday through Friday from 7:45AM to 16:00PM EST), or by email at cs@sportdinaco.com. The return authorization number must be clearly marked on the outside of your package. To avoid damage to the item and/or packaging, please use the return bag that was provided to you in your shipment.
All returns must be accompanied by a proof of purchase.
Return freight will be paid by the client.
Reimbursement will be processed within 10 days of receipt of the product using the same payment method as the original purchase.
Warranty
What the Warranty Covers
This 1-year Limited Warranty covers manufacturing and material defects that appear during ordinary use of LOWA footwear purchased in Canada from:
- the Sport Dinaco direct-to-consumer website, or
- an authorized Canadian LOWA retailer.
If your claim is approved, we will, at our discretion:
- Repair the product, or
- Replace it with the same or a comparable model.
If repair or replacement is not possible and the purchase was made through the Sport Dinaco direct-to-consumer website, a refund may be offered.
Original proof of purchase required.
This warranty period covers defects in workmanship and materials from the date of purchase.
What Isn’t Covered:
This warranty does not cover:
- Ordinary wear and tear
- Damage caused by accidents, misuse, abuse, or abnormal use
- Improper care, maintenance, storage, or handling
- Alterations, modifications, or unauthorized repairs
- Fit, sizing, or comfort issues
- Products purchased from sellers who are not authorized LOWA retailers
- Damage caused by exposure to heat sources (campfires, radiators, vehicle trunks, etc.)
- Damage or deterioration caused by the use or application of oils, fats, greases, waxes, conditioners, or any other unapproved products. The use of any such products may void the warranty.
How to Submit a Warranty Claim
Repairs After Warranty
Sport Dinaco offers a paid repair service for LOWA footwear no longer covered under warranty.
We can perform repairs such as:
- Eyelet replacement
- Stitching repairs
- Heel Cap repair
- Sole replacement
- Rubber Rand repairs and minor outsole work
- Other component repairs when possible
We also offer repair solutions for hydrolysis, which is the natural breakdown of polyurethane (PU) midsoles over time due to moisture and environmental exposure. Hydrolysis is not a manufacturing defect, but in many cases we can provide paid repair or reconstruction options to extend the useful life of your footwear.
For repair inquiries, contact: support@sportdinaco.com
Policy Updates
This policy may be updated periodically, but changes will not affect warranty coverage or your rights for products already purchased.
Boot Sole Separation (Hydrolysis)
Sole Units will degrade when your footwear is used only occasionally and is stored for long periods of time. Sole units degrade faster than if the footwear is worn regularly. Hydrolysis is a normal material aging process that occurs in all footwear with a cushioned PU midsole independent of the manufacturer. The process also occurs in automobile, tires, ski boots or helmets and does not represent lower quality or even a quality issue in materials or workmanship.
There are two types of sole injection technology popular with outdoor boots: EVA and PU. LOWA uses PU Injected Technology, to extend the life of their boots.
PU vs. EVA: We use PU on our midsoles. It’s a terrific shock absorber, rebounds well, will last longer on the trail and offers better comfort. You will get two to five times the performance life compared to molded EVA midsoles.
When a PU midsole begins to deteriorate, you’ll see small cracks along the injection area, above the sole unit. This is an indication that your boots are wearing out.
For all LOWA sole unit separation or degradation, please email support@sportdinaco.com with:
- Name and model of the LOWA product
- Two product image:
- The sole of the product
- The product label (found on the side or tongue of the product)
* If you are experiencing sole unit separation, or degradation, please send us an email at support@sportdinaco.com . Our customer service team will contact you regarding the age of the boots and what steps can be taken regarding the sole separation.