Shipping, Returns & Warranty

Payment terms

PayPal, Visa and Mastercard 
 

Shipping

Orders will be shipped in the next business day following the processing of the payment. We do not ship to P.O. Boxes.

Shipping charges will be displayed in the shopping cart. Shipping will be free of charge if cart total before taxes is $100.00 or more.
 

Returns and Exchanges

We will refund a product purchased from our B2C site if the item is returned new and unused in the original packaging, including all tags and instruction booklets.

Sport Dinaco reserves the right to apply a $15 restocking fee for any item returned without the original packaging or if the packaging is damaged.

A return authorization number must be obtained by calling our customer service department toll free at 1-800-567-9503 (Monday through Friday from 8:45AM to 16:00PM EST), or by email at cs@sportdinaco.com. The return authorization number must be clearly marked on the outside of your package. To avoid damage to the item and/or packaging, please use the return bag that was provided to you in your shipment.

All returns must be accompanied by a proof of purchase. 

Return freight will be paid by the client.  

Reimbursement will be processed within 10 days of receipt of the product using the same payment method as the original purchase. 
 

Warranty  1 year 

Original proof of purchase required. 

This warranty period covers defects in workmanship and materials from the date of purchase on our site. 

For all LOWA warranty and repair requests, please email support@sportdinaco.com with:

  1. An original proof of purchase 
  2. A detailed and clear description of the issue 
  3. Name and model of the LOWA product
  4. Three product images:
    1. The overall condition of the product (sideview and outsole)
    2. The product label (found on the side or tongue of the product)
    3. Specific issue with the product

The warranty does not apply to (including but not limited to):

  • Ordinary wear and tear. 
  • Damage resulting from the weather or natural deterioration over time (Hydrolysis - Boot Sole Separation). 
  • Abuse, incorrect assembly or installation, negligence, improper repairs. 
  • Inadequate fit or comfort issues. 
  • Products past the normal one-year warranty period. 
  • Alterations, modifications or if the product was used other than in the manner intended. 
  • The use of oils or fats on LOWA boots will null and void the warranty. 
  • If the product was purchased from a third-part seller that is not one of our authorized LOWA dealers. 

A return authorization number must be obtained by emailing support@sportdinaco.com. The return authorization number must be clearly marked on the outside of your package. 

Sport Dinaco reserves the right to modify these policies. 

Boot Sole Seperation (Hydrolysis)

Sole Units will degrade when your footwear is used only occasionally and is stored for long periods of time. Sole units degrade faster than if the footwear is worn regularly. Hydrolysis is a normal material aging process that occurs in all footwear with a cushioned PU midsole independent of the manufacturer. The process also occurs in automobile, tires, ski boots or helmets and does not represent lower quality or even a quality issue in materials or workmanship.

There are two types of sole injection technology popular with outdoor boots: EVA and PU. LOWA uses PU Injected Technology, to extend the life of their boots.

PU vs. EVA: We use PU on our midsoles. It’s a terrific shock absorber, rebounds well, will last longer on the trail and offers better comfort. You will get two to five times the performance life compared to molded EVA midsoles.

When a PU midsole begins to deteriorate, you’ll see small cracks along the injection area, above the sole unit. This is an indication that your boots are wearing out.

For all LOWA sole unit seperation or degradation, please email support@sportdinaco.com with:

  1. Name and model of the LOWA product
  2. Two product image:
    1. The sole of the product
    2. The product label (found on the side or tongue of the product)

* If you are experiencing sole unit separation, or degradation, please send us an email at support@sportdinaco.com . Our customer service team will contact you regarding the age of the boots and what steps can be taken regarding the sole separation.