LOWA Frequently Asked Questions (FAQ)

The most sustainable product is a used product. Environmental protection is firmly anchored in our corporate strategy. We require durability, highest functionality and quality from our products.  For more information please read our Warranty.

We accept PayPal, Visa and Mastercard.

We will refund a product purchased from our B2C site if returned new and unused in original packaging within 30 days from the date of purchase, including all tags and instruction booklets. Used products will not be refunded. Read more here.

Orders will be shipped via Canada Post the next business day following the processing of the payment. We do not ship to P.O. Boxes. Shipping charges will be displayed in the shopping cart. Shipping charges for each item will be displayed in the shopping cart. Shipping will be free of charge for 2 items or more. 

Please look at our Store Locator

We ship in Canada only.

We only accept returns for product purchased on our site.

Orders received before noon are usually shipped on the same day.