Warranty 1 year
Original proof of purchase required.
This warranty period covers defects in workmanship and materials from the date of purchase on our site.
The warranty does not apply to ordinary wear and tear (including but not limited to) damage resulting from the weather, abuse, incorrect assembly or installation, negligence, improper repairs, inadequate fit, alterations, modifications, if the product was used other than in the manner intended, or if the product was purchased from a third party seller that is not one of our authorized dealers.
We will repair, replace, or credit a defective item purchased from our B2C site within 10 days of the return if the fault is deemed by our warranty technician to be the result of a manufacturer’s defect.
A return authorization number must be obtained by calling our customer service department toll free at 1-800-567-9503 (Monday through Friday from 8:45AM to 17:00PM EST). The return authorization number must be clearly marked on the outside of your package.
All returns must be accompanied by a proof of purchase.
Sport Dinaco will prepare a Call Tag to have the item picked up at the original delivery address. Return freight will be paid by Sport Dinaco.
Sport Dinaco reserves the right to modify these policies.
Boot Sole Separation (Hydrolysis)
Sole Units will degrade when your footwear is used only occasionally and is stored for long periods of time. Sole units degrade faster than if the footwear is worn regularly. Hydrolysis is a normal material aging process that occurs in all footwear with a cushioned PU midsole independent of the manufacturer. The process also occurs in automobile, tires, ski boots or helmets and does not represent lower quality or even a quality issue in materials or workmanship.
There are two types of sole injection technology popular with outdoor boots: EVA and PU. LOWA uses PU Injected Technology, to extend the life of their boots.
PU vs. EVAWe use PU on our midsoles. It’s a terrific shock absorber, rebounds well, will last longer on the trail and offers better comfort. You will get two to five times the performance life compared to molded EVA midsoles.
When a PU midsole begins to deteriorate, you’ll see small cracks along the injection area, above the sole unit. This is an indication that your boots are wearing out.
* If you are experiencing sole unit separation, or degradation, please send us an email. Our customer service team will contact you regarding the age of the boots and what steps can be taken regarding the sole separation.